This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the manaloplay platform. We are committed to keeping your data safe and being transparent about how it is handled.
Last updated: 2025. This Privacy Policy applies to all users of the manaloplay platform in the Philippines. By using our platform, you agree to the collection and use of your information as described here.
When you register and use the manaloplay platform, we collect certain personal information that is necessary to operate your account and provide our services. This includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account information. We also collect technical data automatically, including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall user experience. All information collected is limited to what is reasonably necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for account verification and transaction processing.
The personal information you provide is used primarily to create and manage your account, process deposits and withdrawals, and verify your identity in line with applicable regulations in the Philippines. We also use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Aggregated and anonymised usage data may be used internally to analyse platform performance and improve the features available to players. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge. Your information will never be sold to third parties for marketing purposes. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by law.
manaloplay may share your personal information with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools. These providers are contractually obligated to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal request. We do not share your personal data with advertisers or unrelated commercial partners. Any third party that receives your data is required to maintain appropriate security standards and is prohibited from using it for their own independent purposes.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine law and our internal compliance obligations. Transaction records and account activity logs may be kept for a minimum of five years following account closure to satisfy regulatory requirements. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may contact our support team at the email address listed in the footer to request information about how long specific categories of your data are retained. We periodically review our data retention practices to ensure they remain proportionate and compliant.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access,loss, misuse, and alteration. Our platform uses industry-standard encryption protocols to protect data transmitted between your device and our servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular internal reviews of our security practices and update our systems as needed to address emerging threats. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your manaloplay account and to keep your login credentials confidential at all times. If you suspect that your account has been compromised, please contact our support team immediately using the email address in the footer of this page.
The manaloplay platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features are most used and where improvements can be made, and these are collected only in aggregated, anonymised form. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or share cookie data with external marketing networks. Our use of cookies is limited to what is necessary for platform operation and internal performance analysis.
As a user of the manaloplay platform based in the Philippines, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or incomplete. You may also request the deletion of your personal data, subject to our legal retention obligations, by contacting our support team at the email address provided in the footer. If you believe your data has been processed in a manner inconsistent with this Privacy Policy or applicable law, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We will respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request. We are committed to honouring your rights and making the process of exercising them as straightforward as possible.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email. Your continued use of the manaloplay platform after any changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically so that you remain informed about how we handle your personal information. If you have any questions about this Privacy Policy or how your data is used, please reach out to our support team using the contact details in the footer.
Quick answers to what Filipino players most often ask about data and privacy on the manaloplay platform.
If you have any concerns about how your data is handled, visit our FAQ page or get in touch with our support team. Ready to get started on the platform?